Website Terms

BACKGROUND

The H.O.L Group provides these Terms of Use (the “Terms”), together with any and all other documents referred to herein, set out the terms of use under which you may use this website, (“Our Site”) as defined below. Please read these Terms carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms, you must stop using Our Site immediately.

  1. Definitions and InterpretationIn these Terms the following terms shall have the following meanings:

    “Account”

    means an account required to access and/or use certain areas and features of Our Site;

    “Contact Tools”

    means any online communications facility that We make available on Our Site enabling you to contact Us including, but not limited to, contact forms and live chat;

    “Content”

    means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

    “Our Site”

    means any website bearing the HOL Group logo and owned by Us.

    “User Content”

    means reviews, comments or other comment, shared by Users on Our Site; and

    “User”

    means a user of Our Site;

    1. Your agreement to comply with these Terms is indicated by your use of Our Site. If you do not agree to these Terms, you must stop using Our Site immediately. You will also be required to accept these Terms if you sign up for an Account.
    2. The following documents may also apply to your use of Our Site:
      1. Our Privacy Policy which can be found at the following URL: https://hol- group.com/privacy-policy.
      2. Our Cookie Policy which can be found at the following URL: https://hol- group.com/cookie-policy.
    3. If you purchase goods from Us, Our Standard Terms & Conditions for the Sale of Goods or Standard Terms & Conditions for the Sale of Services, as applicable, will apply to the sale.
    4. If you hire goods from Us, Our Standard Terms & Conditions for the Hire of Goods will apply to the hire.
  2. Information About Us
    1. HOL TRADING HOLDINGS LTD is a limited liability company registered in England & Wales under company number 12321064.
    2. HANGERS OF LONDON LTD is a limited liability company registered in England & Wales under company number 03210572.
    3. HOL GROUP (UK) LTD is a limited liability company registered in England & Wales under company number 10506625.
    4. HOL SOURCING LIMITED is a limited liability company registered in England & Wales under company number 12311304.
    5. HOL MANAGEMENT SERVICES LTD is a limited liability company registered in England & Wales under company number 11719392.
    6. Registered Address: 103 Kings Cross Road, London, WC1X 9LP
  3. Access to Our Site
    1. Access to Our Site is free of charge. No part of Our Site requires payment of any kind in order to access or use it.
    2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
    3. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
  4. Accounts
    1. Certain features on Our Site, including the ability to purchase goods from Us, may require an Account.
    2. Only Users aged eighteen (18) years or over may create an Account. If you are under the age of eighteen (18) years and wish to use the features on Our Site that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.
    3. When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.
    4. We require that you choose a strong password for your Account, consisting of a minimum, of eight (8) characters with a combination of lowercase, uppercase letters, numbers and symbols.
    5. It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately by using the features available within your Account, our Contact Tools and contact Us using the details below.
    6. You must not use another person’s Account.
    7. All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and Our obligations under data protection law, as set out in Our Privacy Policy.
    8. If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on Our Site requiring an Account. Deleting your Account will result in the removal of your information from Our Site. For further details about the retention and deletion of personal data, please refer to Our Privacy Policy.
    9. If you delete your Account, any User Content that you have shared on Our Site will be archived.
    10. We may disable your Account if, in Our reasonable opinion, you have breached these Terms including, but not limited to our acceptable usage provisions in clause 14).
  5. Intellectual Property Rights
    1. All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties. All rights are reserved.
    2. Subject to sub-Clauses 5.3 and 5.7 you may not reproduce, copy, distribute, sell, rent, sub- licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
    3. Users retain the ownership of the copyright and all other intellectual property rights in their User Content (with the exception of any part of any User Content which is owned by a third party, in which case, Users must obtain express permission for such material to be used in the User Content). For information on the use of User Content, please refer to clause 7.
    4. You may:
      1. Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
      2. Download Our Site (or any part of it) for caching;
      3. Print pages from Our Site;
      4. Download extracts from pages on Our Site; and
      5. Save pages from Our Site for later and/or offline viewing.
    5. Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
    6. You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
    7. Nothing in these Terms limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non- commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
  6. User Content
    1. User Content on Our Site includes reviews, comments or other such content.
    2. An Account is required for the submission of User Content to Our Site.
    3. All User Content and communications with other Users on Our Site must comply with the content standards set out in clause 13.
    4. You warrant that you will comply with clause 13 and the content standards referred to. You will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of your warranty. You will be responsible for any loss or damage suffered by Us as a result of such a breach.
    5. We are not responsible for any loss of User Content submitted to Our Site. It is your sole responsibility to secure and backup your User Content.
    6. All User Content is considered non-confidential and non-proprietary.
    7. We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates our acceptable usage as defined clause 13.
    8. We have the right to disclose your identity to a third party if that third party claims that any User Content submitted by you infringes their intellectual property rights (including, but not limited to, copyright) or their right to privacy.
    9. User Content is not approved or verified by Us before it is displayed on Our Site. The opinions, views, and values expressed in User Content on Our Site are those of the relevant Users and do not represent Our opinions, views, or values.
    10. We do not store any terrorist content.
    11. If you wish to make a complaint about any User Content, please use any of our Contact Tools or contact Us using the details provided below.
    12. If you wish to remove User Content, you may do so by contacting. Please note that caching or references to your User Content may not be made unavailable immediately and may not be made unavailable where they are outside of Our reasonable control.
    13. User Content on Our Site and the copyright and other intellectual property rights in that User Content, unless specifically labelled otherwise, belongs to or has been licensed by the User identified along with that User Content. All User Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
    14. You (or your licensors, as appropriate) retain the ownership of your User Content and all associated intellectual property rights. When you submit User Content to Our Site, you grant Us an unconditional, non-exclusive, fully transferrable, royalty free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform, and sub-licence your User Content to the extent necessary to operate and promote Our Site.
    15. In addition to the licence granted to Us under clause 6.14, by submitting User Content to Our Site, Users grant each other the right to copy and quote their User Content within Our Site for the purpose(s) of marketing and the sale of Our products and services.
  7. Links to Our Site
    1. You may link to Our Site provided that:
      1. You do so in a fair and legal manner;
      2. You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
      3. You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
      4. You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
    2. You may link to any page of Our Site provided you comply with the remainder of this Clause 5.
    3. Framing or embedding of Our Site on other websites is not permitted without Our express written permission.
    4. You may not link to Our Site from any other site the content of which contains material that:
      1. Is sexually explicit;
      2. Is obscene, deliberately offensive, hateful or otherwise inflammatory;
      3. Promotes violence;
      4. Promotes or assists in any form of unlawful activity;
      5. Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
      6. Is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
      7. Is calculated or is otherwise likely to deceive another person;
      8. Is designed or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
      9. Misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);
      10. Implies any form of affiliation with Us where none exists;
      11. Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
      12. Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
    5. The content restrictions in sub-Clause 7.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub- Clause 7.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.
  8. Links to Other SitesLinks to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third- party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
  9. Use of Our Contact Tools
    1. You may use any of our Contact Tools at any time to contact Us, provided you abide by the following rules. You must not:
      1. Communicate in a way that is obscene, deliberately offensive, hateful or otherwise inflammatory;
      2. Submit information that promotes violence;
      3. Submit information that promotes or assists in any form of unlawful activity;
      4. Submit information that discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
      5. Submit information that is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
      6. Submit information that is calculated or is otherwise likely to deceive;
      7. Submit information that is designed or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
      8. Misleadingly impersonate any person or otherwise misrepresent your identity or affiliation in a way that is calculated to deceive;
      9. Imply any form of affiliation with Us where none exists;
      10. Infringe, or assist in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
      11. Submit information in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
    2. We may monitor any and all communications made using our Contact Tools.
    3. Any information that you send to Us through our Contact Tools may be modified by Us and, by sending us such information, you waive your moral right to be identified as the author of that information.
    4. Any personal information sent to Us, whether via Our Contact Tools or otherwise (including, but not limited to, your name and contact details) will be collected, used, and held in accordance with your rights and Our obligations under data protection law, as set out in Our Privacy Policy.
  10. Disclaimers
    1. The Content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to architectural design services, structural engineering, planning permission or building regulations.
    2. We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
    3. We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
    4. No part of Our Site is intended to constitute a contractual offer capable of acceptance. No goods or services are sold through Our Site and the details of goods and/or services provided on Our Site are provided for general information purposes only.
    5. Where applicable, We make reasonable efforts to ensure that any and all pricing information on Our Site is correct at the time of going online. We reserve the right to change prices at any time and may add or remove special offers and promotions from time to time. All pricing information is reviewed and updated as required.
    6. Whilst every reasonable effort has been made to ensure that all representations and descriptions of goods and/or services available from Us correspond to the actual goods and/or services available, minor variations or errors may occur. In the event of any discrepancy, the quotation provided our customer shall prevail.
    7. We make no representation, warranty, or guarantee that goods and/or services shown on Our Site will be available from Us. Please contact Us if you wish to enquire as to the availability of any goods and/or services.
  11. Our Liability
    1. To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
    2. To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
    3. If you are a commercial user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
    4. We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
    5. We neither assume nor accept responsibility or liability arising out of any disruption or non- availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
    6. Nothing in these Terms excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
  12. Viruses, Malware and Security
    1. We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
    2. You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
    3. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
    4. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
    5. You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
    6. By breaching the provisions of sub-Clauses 10.3 to 10.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
  13. Acceptable Use Policy
    1. You may only use Our Site in a manner that is lawful. Specifically:
      1. You must ensure that you comply fully with any and all local, national or international laws and/or regulations;
      2. You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
      3. You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
      4. You must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
    2. We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms. Specifically, We may take one or more of the following actions:
      1. Suspend, whether temporarily or permanently, your right to access Our Site;
      2. Issue you with a written warning;
      3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
      4. Take further legal action against you as appropriate;
      5. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
      6. Any other actions which We deem reasonably appropriate (and lawful).
    3. We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms.
  14. Data Protection
    1. All personal information that We may collect (including, but not limited to, your name and contact details) will be collected, used and held in accordance with the provisions of the GDPR and your rights and Our obligations under the GDPR.
    2. We may use your personal information to:
      1. Reply to any communications you send to Us;
      2. Send you important notices, as detailed in Clause 14;
    3. We will not pass on your personal information to any third parties without first obtaining your express permission to do so.
    4. Further details on how we protect Your data can be found in Our Privacy Policy which can be found on Our Site.
  15. Communications from Us
    1. If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms.
    2. We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt-out at any time. Any and all marketing emails sent by Us include an unsubscribe link at the bottom of the email. If you opt-out of receiving emails from Us at any time, it may take up to five (5) business days for your new preferences to take effect.
    3. For questions or complaints about communications from Us (including, but not limited to marketing emails), please use any of our Contact Tools or contact Us using the details below.
  16. How Do I Contact You?To contact us about anything to do with our website, please either use any of our Contact Tools on Our Site, or please use the following details (for the attention of the Webmaster):Email address: webmaster@hol-group.com. Telephone number: +44 (0)20 8885 3055. Postal Address: 103 Kings Cross Road, London, WC1X 9LP.
  17. Changes to these Terms and Conditions
    1. We may alter these Terms at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
    2. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
  18. What Happens if We Transfer this Agreement to Another PartyWe may transfer (assign) Our obligations and rights under these Terms to a third party (this may happen, for example, if We sell Our business). If this Occurs, We will inform you in writing. Your rights under these Terms will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.
  19. Law and Jurisdiction
    1. These Terms, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in clause 17.1 takes away from or reduces your legal rights as a consumer.
    3. If you are a consumer, any disputes concerning these Terms, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    4. If you are a business, any disputes concerning these Terms, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms will be reviewed annually and updated as necessary. The management team endorses this policy and is fully committed to its implementation.